FREQUENTLY ASKED QUESTIONS

 

WHERE ARE YOU BASED?

I am based in Heaton Norris Stockport in my home office.  Due to the home office set up I am unable to facilitate meetings on site but alternative meet up places are easily accessible.  I am set up to work for clients remotely, so wherever you are in the UK, Eleven Accounts Services can meet your bookkeeping requirements.

WHO WORKS AT ELEVEN ACCOUNTS SERVICES

Eleven Accounts Services is run solely by myself, Louise Ball, a certified ICB bookkeeper with a fondness for organisation.  I will always be your main point of contact

WHAT ARE YOUR WORKING HOURS?

What is a normal working day these days?  I struggle to find anyone with a set 9-5.  I can be flexible to suit your needs so please don't be afraid to arrange a meeting out of the conventional working hours.

DO I HAVE TO CALL YOU TO DISCUSS YOUR SERVICES?

It can be hard to schedule an uninteruppted time to make a phone call and I am all about making life easier for people.  Feel feel to send me a message via social media or Whatsapp, email, call or text.  Whatever is your preferred method of communication.  If I am not available I will get back to you as soon as I can.

WHAT IS AN AML CHECK?

When dealing with Peoples finances, regulated professionals such as bookkeepers are required by law to complete Anti Money Laundering or AML checks.  These involve checking your ID such as driving licence or passport to make sure you are who you say you are.  We have to perform assessments on your business set up and activity to ensure that we are complying with Money Laundering Regulations 2017 as set by the UK government.  
Eleven Accounts Services is supervised for AML regulations by the Institute of Certified Bookkeepers (ICB)

WHO ARE THE ICB?

The Institute of Certified Bookkeepers is the largest bookkeeping institute in the world. It promotes and maintains the standards of bookkeeping as a profession through the establishment of relevant qualifications and the award of grades of membership that recognise academic attainment, working experience and competence.
In their role as a membership body they provide ongoing support to members to ensure we are knowledgeable and up to date with the latest legislation, mindful of our ethical obligations, and best-placed to provide a trusted and exemplary service to business.

DO YOU HAVE PROFESSIONAL INDEMNITY INSURANCE?

Eleven Accounts Services hold Bookkeepers Professional indemnity insurance and Public and Employers Liability Insurance with Qdos Contractor who are one of the leading providers of specialist contractor insurance services in the UK.

WHAT ABOUT MY DATA?

Eleven Accounts Services will need to process your personal data when we engage in any work with our clients.  When doing so we confirm that we shall comply with with the provisions of the Data Protection Act 1998 and the General Data Protection Regulations 2017 and are registered with the ICO for this reason.  We will need to process your personal data to complete the scope of our work and are likely to use it when maintaining our client records and/or for complying with supervisory, regulatory and legal requirements and crime prevention.  In order to comply with our supervised requirements we will need to share your personal information with our supervisor, ICB.  We are legally required to keep your data for 5 years after our engagement has ceased but will dispose of all data at this time in a secure and considerate manner.

Heaton Norris, Stockport SK4, UK

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